How can we help?

 

Are you having trouble answering questions you have about our service? Or do you just need some final advice on size and fit before making a booking? We've listed some of our most Frequently Asked Questions below that we've found are able to answer most questions or concerns for our customers at any time, day or night. But if you still have questions, or if you just need some stylist advice, you can find our Contact Details at the bottom of this page - we're here to help!

Most Frequently Asked Questions

Does GlamCorner have a physical store?
We are solely based online so we don't have a retail store to try dresses on. Here at GlamCorner we offer a fit guarantee to ensure you have something perfect to wear for your upcoming event.

If you are shopping our One-Time Rental collection, we recommend placing a Rental order using our Back Up Dress system, which means for an additional $15 you receive a second dress and you can wear whichever one you prefer for your event. This is a great option if you are unsure of sizing or if you are tossing up between two styles.
If neither dress is the perfect fit or you’re just not happy with it - simply send your dress back with all tags fully intact, and we’ll either send out a different size for free or give you a full refund.
How does the Back Up system work?
If you're unsure about the dress size or fit, or simply want to try another style, you can add to your booking a 'backup dress' for $15. Simply select the "Add Backup Dress" option before checkout, and select your backup dress from our collection.

A few details to keep in mind when selecting your backup dress:

  • Please make sure the 'delivery date' of your backup dress is the same as your primary dress.
  • When you add a backup dress to your cart, the lower priced dress will automatically discount to $15.
  • Kindly be reminded that including a Backup Dress in your order does not entitle you to wear both of them to an event. One of your dresses is required to be returned with its tag still intact and if not, it will be considered worn and you will be charged the full rental price of the Backup Dress (less the $15 you have already paid for it).
What if my one-time rental period ends on a Sunday or a public holiday?
We can confirm if your final day of rental falls on a Saturday, Sunday or a public holiday, please return your order to the nearest yellow express post box by 5 pm.

If you do not have a yellow express post box, or the parcel doesn't fit, then you may hold onto the items and return to an Australia Post outlet by 3 pm next business day!
What if I accidentally stain or damage the dress?
We understand that some wear and tear may be inevitable, and as such we provide free $100 accidental damage insurance to cover these types of accidents. Please contact us if you’ve accidentally stained or damaged the dress.
What if I’d like to get my rental today?
We offer same-day delivery in Sydney Metro area (within 20km of Sydney CBD) - from 9:00am to 3:00pm (Sydney time) Monday through Friday.
What if I don’t use my Membership for a few months?
Think of our Membership service similar to a gym membership. However, instead lifting dumbbells, you have access to our Membership wardrobe each month!

Your GC Membership allows you access to our Membership collection for a monthly instalment. This is not dependent on whether or not you choose to use our service for that month. Our system automatically charges for your card each month, unless your account is paused or cancelled.
When will my GC Membership box be delivered?
Boxes are dispatched via Express Post within 48hrs after placing your order. Depending on your postcode it will arrive within 1-3 business days. Kindly note we do not operate on Saturday or Sunday.
Why can’t I book my GC Membership box in advance?
GC Membership boxes can be kept for various lengths of time, which means that members can choose how long they would like to keep their boxes for - a very exciting feature!

This means, however, that we are unable to predict the future availability of each style. Due to this, Membership items are only able to be booked on an 'available now' basis.

In the meantime, we recommend adding your favourite styles to your wish list so that you can check them regularly when you log into your GC Membership account.
Do I have to return all 3 items in my GC Membership box?
Yes! Please return all items together in your GC Membership box. Your new box can only be built once you have returned all items.
Can I exchange my GC Membership box?
With our $99/Per Month Plan (1 box with 3 items), you are only eligible to swap on your billing anniversary. However, if one of the styles isn't the perfect fit - you can swap one of your styles for $15.00/item (within 48hours of delivery).

If you would like unlimited swaps we would recommend upgrading to our $149/Per Month Unlimited Plan (3 items at a time - box swap anytime).

Still have questions or need some style advice?

You can contact us by phone, email or live chat! Our office hours are Monday to Friday 9am - 5pm AEST.

02 5551 6146
hello@glamcorner.com.au


Media and Press enquiries: please contact media@glamcorner.com.au

Collaboration and Stockist enquiries: please contact community@glamcorner.com.au





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